Community Association Manager

A Florida Community Association Manager (CAM) is responsible for the day-to-day operational, administrative, and financial management of residential communities, such as HOAs, condos, and co-ops. Licensed by the Florida Department of Business and Professional Regulation (DBPR), a CAM acts as the operational arm of the community's volunteer Board of Directors.

Sandy Creek Airpark has retained Burg Management Company to provide professional community association management services and oversee the day-to-day administrative operations of the Airpark. Additional information regarding the property management company and its role within the community is available on that page.

The specific responsibilities of a CAM in Florida fall into five main categories:

1. Administrative Duties

• Ensuring the community operates in compliance with Florida Statutes and the association’s governing documents.
• Preparing meeting notices, agendas, and organizing board meetings.
• Maintaining official community record s and addressing homeowner requests.

2. Financial Management

• Assisting the board with drafting and preparing the annual budget.
• Tracking assessment collections, controlling funds, and disbursing payments.
• Preparing and calculating financial reports, including certificates of assessment and estoppels.

3. Maintenance Oversight

• Identifying maintenance and repair needs for shared common areas (e.g., pools, clubhouses, and landscaping).
• Gathering vendor bids and supervising on-site contractors.

4. Rules Enforcement

• Implementing board policies to ensure homeowners comply with community covenants, conditions, and restrictions (CC&Rs).
• Managing the violation process, including sending notices and following up to maintain community standards.

5. Resident Relations

• Serving as the primary liaison between residents and the Board of Directors.
• Answering resident inquiries, mediating disputes, and handling community communications.

Note: While a CAM handles the legwork and day-to-day operations, final decision-making power, hiring authority, and contract execution ultimately rest with the Board of Directors. Additionally, CAMs cannot practice law or provide legal advice.

Submitting a Complaint Regarding a Community Association Manager

If you believe a Community Association Manager (CAM) has violated your rights, failed to comply with the association's governing documents, or acted contrary to applicable law, you should promptly report your concerns to the Board of Directors. In addition, you may submit a complaint to the Florida Department of Business and Professional Regulation (DBPR), the state agency responsible for licensing and regulating Community Association Managers.

To file a formal complaint against a licensed Community Association Manager (CAM) or a CAM firm in Florida, you must submit a report to the Florida Department of Business and Professional Regulation (DBPR). The DBPR’s Division of Regulation handles investigations into licensed professionals.

1. Choose Your Submission Method

You can file your complaint in one of two ways:

• Online: Use the DBPR Online Complaint Portal and select the "Community Association Managers and Firms" profession and then submit the details electronically.
• Mail: Download and print the DBPR Uniform Complaint Form (Form DBPR 0070). Fill it out completely and mail it to the address listed on the form.

2. Gather Required Documentation

The DBPR will need clear evidence to support your allegations. Gather and attach legible copies of the following documents to your submission:

• The management contract between the HOA and the CAM.
• Relevant board meeting minutes that highlight the issue.
• The community’s covenants and by-laws.
• Written correspondence including saved emails, certified letters, or photos documenting the violation.

3. Understand the DBPR's Authority

• What they investigate: The DBPR handles actual violations of Florida Statutes or administrative codes governing licensed professions (e.g., severe financial mismanagement, fraud, or working with an expired license).
• What they do not handle: The DBPR does not arbitrate general contract disagreements, minor fee disputes, or basic quality-of-workmanship issues.
• No civil remedies: The DBPR’s actions are strictly administrative (e.g., fines, probation, or license suspension). They cannot force a CAM to pay you back or resolve civil damages; you must hire a private attorney for civil lawsuits.

4. What Happens Next?

Once submitted, the information remains confidential and exempt from public records requests during the investigation process. It becomes public 10 days after the DBPR finds probable cause that a violation occurred, or if the CAM waives their confidentiality rights.